Suggested Store Policies Guidelines To Consider

Each Seller has the discretion to set its own store policies including but not restricted to shipping, cancellation, exchange and refund policies.

We suggest Sellers to include certain "best" and "commonly" accepted policies. Please see potential guidelines to consider:

• Sellers can consider having buyers contact themselves before requesting refunds, and request buyers to provide a reason.
• If the buyer wishes to return a product for any reason, Sellers can set a maximum number of days when such a return is acceptable, post buyer receiving their products.
• Sellers should provide clear instructions on how to return a product and once their product is received back, process the refund using the refund action in the Sellers Dashboard.
• Return postage is generally the buyer’s responsibility unless the product is incorrect in size, model, style, color and quantity.
• If a product is defective, including but not limited to poor quality, damaged during transit, or received product is not as described, Seller should consider shouldering such expenses.
• If a shipment incurs import duties and tax charges in order to clear customs, the buyer generally is responsible for any customs and import duties payable.
• Sellers can stipulate that products must be unworn and in their original condition for returns. It is the buyers’ responsibility to ensure that returned goods are adequately packaged so it arrives back undamaged. You are not obliged to accept refunds in other scenarios; however, it can be better to accept a refund, otherwise disgruntled customers can be prone to leaving negative feedback (even if you believe this is unjustified).