Onboarded Sellers Topics

ARTICLES:

Onboarding Matters

1. What is the onboarding process for a new Seller?

a. After creating an account as a Seller, can I still access the buyer’s shopping interface with the same set of credentials?

b. Where do I access Smthgood Seller Dashboard?

2. Inventory Management

a. What are the ways that a Seller can onboard their products and inventory?

b. Will using “Integrate with Shopify” or “Dynamic Spreadsheet” functions give Smthgood full access to Seller’s account information, such as customer information, on Shopify or other e-commerce platforms?

c. Inventory Uploading

i. SHOPIFY INTEGRATION

How frequent is the information import sync from Shopify to Smthgood?

ii. DYNAMIC SPREADSHEET UPLOAD

iii. MANUAL PRODUCT UPLOAD

d. How to create collections

e. How to create Size Guides

i. What are the guidelines for size charts on Smthgood?

3. Commission & Payout

a. Smthgood Commission

b. Stripe + Transaction fees

i. Stripe Integration

c. Non Stripe Sellers

i. Add Bank Details

d. How are Smthgood charges calculated?

e. How do Sellers receive payouts from Smthgood

f. Can I receive my shop’s sales revenue before/after the scheduled date?

g. Will I still be charged transaction fees even if my shop hasn't sold anything?

h. If a buyer uses Smthgood coins, vouchers or promo codes to offset their purchases, does a Seller get back the amount that the buyer redeems for?

4. Store Policies, Shipping and Fulfillment

a. Store Policies

b. Shipping and Fulfillment

c. How can a seller know that an order is received and how much time does a Seller have to send an order?

d. Which shipping company or logistics provider do Sellers need to use? Does Smthgood have a preferred logistics partner?

e. Can I set shipping exclusions in the Seller’s account settings?

f. Customs, Taxes & VAT

5. Product tagging and Smthgood AI Tag Function

a. Smthgood Fashion AI

i. How to enable Smthgood Fashion AI feature?

b. Why do Sellers need to tag products?

i. Why do I need to activate the Smthgood AI tagging tool when I already have my own tags?

c. What if I do not have any tags for my existing inventory?

d. Is there a tagging guide for Sellers to follow?

e. Tagging Best Practices

6. Discount & Promotions

a. Promotions terms and Definitions

b. How do I create my own storefront’s promotions?

c. How do I participate in Smthgood’s campaigns?

d. How does participating in Smthgood campaigns and/or creating Lookbooks benefit my store?

7. Others

a. Where are Smthgood Sellers based?

b. Can buyers filter product listings based on the Seller’s locations?

c. As a Seller, where can I find my product reviews?

d. Can I close my shop?

e. Top 10 Tips on selling on Smthgood Marketplace